Privacy policy

Last updated: May 6, 2026

1. Controller

This website and online store are operated by:

Voltera Global UG (haftungsbeschränkt)

Jesinghauser Str. 53, 42389 Wuppertal, Germany

Managing Directors: Ion Cerlinca

Email: info@volteraglobal.com

Phone: +49 177 3610493

WhatsApp: +49 1511 6528766

Register: Amstgericht Wuppertal – HRB 36715

VAT ID: DE458530147

Voltera Global UG is responsible for the collection and processing of your personal data in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

2. Data We Collect

We collect and process personal information only to the extent necessary for the operation of our online shop and to provide our products and services. This includes:

  • Contact information: name, address, phone number, email
  • Order and payment information: payment method, billing and shipping address, transaction details
  • Account information: login data, preferences, wishlists
  • Device and usage data: IP address, browser type, device information, and site usage statistics (via cookies or similar technologies)
  • Communication data: messages or inquiries sent to us

We do not knowingly collect data from persons under 16 years of age.

3. Purpose of Processing

We process your personal data for the following purposes:

  • To process and fulfill orders and deliveries
  • To communicate with you regarding inquiries, returns, or support
  • To provide, maintain, and improve our website and services
  • To comply with legal obligations (e.g. tax and accounting laws)
  • To send you marketing information (only with your consent)

4. Legal Basis

We process your data based on:

  • Art. 6(1)(b) GDPR — performance of a contract or pre-contractual steps
  • Art. 6(1)(c) GDPR — compliance with legal obligations
  • Art. 6(1)(a) GDPR — consent (e.g., newsletters or cookies)
  • Art. 6(1)(f) GDPR — legitimate interests (e.g., website security, analytics)

5. Data Sharing

We only share your personal data with third parties when necessary:

  • Shopify Inc. (hosting and store platform)
  • Payment providers (e.g., PayPal, Stripe, Shopify Payments)
  • Shipping partners (for delivery of orders)
  • Tax consultants and accounting services (for legal compliance)

All partners are bound by data protection agreements and process your data within the EU or under recognized adequacy decisions (e.g., EU Standard Contractual Clauses).

6. Cookies and Analytics

Our website uses cookies and similar technologies to ensure functionality, improve the shopping experience, and analyze website traffic.
You can manage or revoke your cookie preferences at any time via your browser settings.

We use Shopify analytics tools and may integrate Google Ads or Meta Ads for marketing, in compliance with GDPR requirements.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes stated above or as required by law (e.g., tax records must be kept for 10 years in Germany).

When no longer needed, your data will be securely deleted or anonymized.

8. Your Rights

Under the GDPR, you have the following rights:

  • Access to your personal data (Art. 15 GDPR)
  • Rectification of inaccurate data (Art. 16 GDPR)
  • Erasure (“right to be forgotten”) (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Objection to processing (Art. 21 GDPR)
  • Withdrawal of consent (Art. 7(3) GDPR)

To exercise your rights, contact us at info@volteraglobal.com.

9. Security

We use secure (HTTPS) connections, encryption, and appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will be posted on this page with the new effective date.